Refund policy

Refund Policy

Thank you for shopping with WinRock Craft! We value your satisfaction and strive to ensure you enjoy your purchase. Please read our refund policy carefully.

1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Custom or personalized orders are non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items
- Gift cards
- Downloadable digital products
- Clearance items (final sale)

3. Return Process
- Contact us at support@winrockcraft.com with your order number and reason for return.
- Once your return is approved, we will provide you with the return address.
- You are responsible for return shipping costs unless the item is defective or we sent the wrong product.

4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@winrockcraft.com.

6. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If you have any questions, feel free to reach out to us at:
Email: support@winrockcraft.com