Shipping policy

Shipping Policy

Thank you for shopping at WinRock Craft! We strive to process and ship your order as quickly as possible.

1. Processing Time
Orders are processed within 2-5 business days after payment confirmation.

2. Shipping Time
- Standard Shipping: 8-15 business days (from China to the USA)
- Express Shipping: 5-8 business days (additional charges apply)

*Please note: Shipping times may vary due to customs clearance, holidays, or unexpected delays.

3. Shipping Rates
- Orders over $30: Free standard shipping
- Orders under $30: Flat rate shipping fee applies

4. Customs and Duties
Buyers are responsible for any customs fees or import taxes that may apply.

5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number.

6. Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit, but we will do our best to assist you in resolving the issue.

For shipping questions, contact us at:
support@winrockcraft.com